Cisco Phone System

How do automated telephone systems that respond to your voice work?

Is there a person behind that listens to what you say and presses a button to make an automated voice response or something? How does it work? Especially when you are reciting numbers or saying actual phrases?

Public Comments

1. the system uses voice recognition software to convert your voice into the data that it needs to make the choices to connect your call properly..
2. thousands of calls have been recorded. voices analysed. sounds associated with letters. same as voice recognition software. a computer "listens" to what you say, compares that to all the "sounds" it "knows" and selects what it thinks you're saying. a telecommunications company here uses it to get to their help desk. pain in the a55. i end up saying "my f*ing phone's f*cked you f*cking sh*t" "thankyou your call will be directed to customer service shortly"